PSG places a high value on how vitally important our clients’ customers, staff, guests, and vendors are to their business.
We fully understand the need for each PSG Security Officer to represent our clients in a welcoming, professional, and respectful manner to all those entering and exiting the client’s location while performing their duties.
When an individual enters a client’s location (often the first representative of our client’s business), they encounter the PSG Security Officer, and they see the last representative of our client as they exit.
PSG Security Officers are attired at most locations, in a black business suit, crisp and clean white shirt, and tie.
Their only identification as an employee of PSG is the ¾-inch company lapel pin worn on the left lapel of their suit jacket.
Anyone entering or exiting the location only knows that the first and last person they see is the business Security Officer.
First and last impressions count, and the experience that visitors have while inside the client’s location to shop, attend meetings/events, or delivering a package leaves an impression that they will remember.
We make sure the memory is positive and lasting.
All PSG Security Officers are trained, instructed and continually reminded to greet anyone entering or exiting with either a verbal welcome/goodbye (depending on client instructions) or via eye contact and, at the very least, a nod of the head and a smile.
This small gesture provides notice that they are in a friendly and, most importantly, safe environment monitored by a professional Security Officer.
